RUT950 Device Recovery Options

From Wiki Knowledge Base | Teltonika
This is the approved revision of this page, as well as being the most recent.
Main Page > Network products > RUT950 > RUT950 Manual > RUT950 Device Recovery Options

Summary

This chapter is an overview on various recovery options for a RUT950 device.

Default login information

Using recovery methods resets the device's configuration to its default state. Therefore, you will need to use the default authentication info in order to login to the device. The default login information for RUT950 is provided below:

  • Default Address (LAN IP): 192.168.1.1
  • Default Username: admin
  • Default Password: admin01

Factory reset

A factory reset returns the device back to its default factory settings, i.e., it deletes all custom configurations. Below you will find various methods of performing a factory reset on RUT950.

NOTE: SIM PIN on the main SIM card is the only user parameter that is kept after a factory reset.

Reset Button


The reset button is located on the back panel of the device:

Networking rut950 manual device recovery button reset v1.png

The reset button has two functions:

  • Reboot the device. If the reset button is pressed for up to 4 seconds, the device will reboot. Start of the reboot will be indicated by the flashing of all 5 signal strength LEDs together with the green connection status LED.
  • Factory reset. If the reset button is pressed for at least 5 seconds (by default), the device will perform a factory reset and reboot. Signal strength LEDs indicate the elapsed time while holding the reset button. When all 5 LEDs light up, it indicates that 5 seconds have passed and the reset button can be released. Start of the factory reset will be indicated by flashing of all 5 signal strength LEDs together with a red connection status LED.
    NOTE: the default button hold time value (5 seconds) can be changed in the router's WebUI, from the System → Administration → General page.

WebUI


You can also perform a factory reset from the router's WebUI. To do so, login to the router and go to the Administration section found under the System tab (System → Administration → General). In the very bottom of the page there's a Restore button that performs a factory reset on click:

Networking rutxxx manual device recovery webui reset v1.png

SMS


You can perform a factory reset with the SMS Utilities restore rule. If the rule hasn't been disabled or changed in any way, all you need to do is send an SMS message to the router containing the text:

<router_password> restore

Replace <router_password> with your actual password. You can find more information on SMS Utilities rules here.

Command line


You can perform a factory reset via command line by executing the firstboot command. After this you will be asked to confirm the reset. If you're sure, type the letter y and press "Enter" or type the letter n if you wish to cancel the reset.

If you agreed to perform a factory reset, next type in reboot and press "Enter".The router will be reset to it's factory settings and rebooted. The entire sequence of events should look like this:

root@Teltonika-RUT950:~# firstboot
This will erase all settings and remove any installed packages. Are you sure? [N/y]
y
/dev/mtdblock5 is mounted as /overlay, only erasing files
root@Teltonika-RUT950:~# reboot

You can find more information on command line interfaces supported by RUT950 routers here.

Bootloader menu

The bootloader menu is a special router state used as a recovery tool in case the router becomes inaccessible even after a factory reset. It can be used to upgrade the router's firmware or bootloader version.

In order to place the router into the bootloader menu state, follow these steps:

  • Unplug all cables from the router.
  • Plug in one Ethernet cable for your computer into any LAN port.
  • Press and hold the reset button.
  • While holding the reset button, plug the power cable into the router. Continue holding the button for another 4 seconds.
  • Release the reset button.

If you followed all the steps correctly, Ethernet LEDs should start lighting up and turning OFF one after the other, from WAN port to LAN1 port. This means that the router is in the bootloader menu state. If that is not the case, repeat the steps again.

Regardless of what the router's IP address was before, the IP address of the router when it's in the bootloader menu state is always 192.168.1.1. So in order to reach the router, you'll have to set up a static IP address that's in the 192.168.1.0/24 network (fox instance, 192.168.1.2) on your computer. Instructions are provided in the links below:

When set your computer's IP, you should be able to reach the router's HTTP server. The address depends on what you wish to upgrade:

  • Bootloader upgrade URL: 192.168.1.1/uboot.html
  • Firmware upgrade URL: 192.168.1.1/index.html

Type in the relevant address into the URL field of your web browser, upload the image file and click the Update button. Firmware/bootloader image files can be downloaded from here.

If everything was done correctly, the update should begin. At this point you can close the browser window. The update will take about 120 seconds.

Additional note: don't forget to restore your computer's IP address settings.

RMA

If conventional recovery methods do not help, you may need to send the device to warranty for repair. The warranty process is described here.